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Wil Jobse

New York, New York Travel Agent

White Glove Service for Leisure Travel

White glove service for leisure travel means making sure our clients are well taken care of even when they are out of our hands. In order to do this, we often engage local specialists in the countries to be visited to take care of the local arrangements and to be on hand in case of issues. Also, very important is that someone on our team reconfirms every hotel reservation a day prior to arrival, whether it is a Hampton Inn in Milwaukee or The Ritz in Paris.

We also usually contact the concierge at the hotels they’ll be staying at personally and ask if we can connect them directly with the client before the trip begins. That way our client has a specific person at their hotel who can make arrangements for them and be their advocate. For example, if the clients are being picked up at the airport and it is 2 a.m. New York time and the driver doesn’t show, it is a lot faster to troubleshoot if the local concierge who made the arrangements is there to fix it. Similarly, it is a lot more efficient for clients to request restaurant, spa and hair-styling appointments from a concierge at the destination than from our office in New York. Of course, if clients want us to be the middleman, we will, but most prefer a direct line of contact.

For all, our Protravel International and Virtuoso relationship and our new Travel Select through Travel Leaders product is a big advantage, especially when booking hotels and tours. Not only can we get great value-added and potential complimentary upgrades, but our clients gets more personal attention when they are coming through us rather than booking on a website. Plus, our airfare discounts can save them thousands of dollars on business or first class seats. We use this for our Corporate Travelers as well.

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