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Cathy Brooks-Oliver

Scottsdale, Arizona Travel Agent

Personalized Trip Planning

Many clients look to me to plan trips that allow them to get up close and personal with locals and gain a deeper understanding of the places they visit. For example, I sent an elderly well-traveled couple to Southeast Asia on a Uniworld Mekong River cruise. They were thrilled to have the chance to eat with families in their villages and see walk through the rice fields with a guide who explained how it is planted and harvested. They couldn’t stop talking about how kind the people were and although they have stayed at the world’s best hotels and frequently dine in Michelin-starred restaurants, they raved about the meals cooked for them by locals.

Of course, everyone’s idea of what is special is different. I’ve had clients say, “send me to someplace warm with a great beach; I don’t care where.” I have to point out that they do care; do they want to go zip-lining on their vacation, see lots of people at their beach, have nightlife, or a true retreat where the stars are the only entertainment at night.

I find that clients often think allowing for spontaneity will be fun, and it is; but that is different than spending your precious vacation time driving around looking for hotels or trying to figure out where to park. When I plan a trip—especially an off the beaten path, I take care of all those little details that can sap the fun out of a trip. I have a photo on my desk of a family standing in front of a geyser with a note saying “Hands down, this was the best experience of our lives”. It’s from a client I sent on a family vacation to New Zealand.When I plan your trip, it’s carefree and it’s filled with the experiences you want. I am very detail-oriented and you’ll receive reminders for everything—packing, shots, visas...

And I don’t just have one favorite hotel in a city. I select hotels based on my client’s interests and fantasies. For example, in Paris, the Bel Ami Hotel is an adorable five star boutique property in the Saint-Germain-Des-Près area; the Plaza Athénée is a grand hotel that plays to the haute couture traveler—they can even have an outfit created specifically for them. And the Four Seasons Hotel George V Paris is an Art Deco landmark just off the Champs-Elysees.  

In my seven years leading a team of top-tier clients at American Express, I often have been asked why anyone should book with a travel agent. The answer is: we know what most people don’t even think to ask, and then take care of every detail so you can get the most out of your trip. A case in point: The daughter of a client booked her own hotel in Germany and it turned out to be a nightmare of a place. Her frantic mother called me and I booked her into a great hotel I was familiar with and sent a car to pick her up. At midnight! Her daughter will never travel without me again and tells all her friends the same.

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Reviews

14 of 25 people found this review helpful

Thank you Cathy!!!

Reviewed By Carly - New York, NY | Traveled to Indonesia ~ East and Southeast Asia
We are so grateful to have had Cathy help us plan our honeymoon! We spent two weeks traveling to 4 different locations across Indonesia. Southeast Asia was completely new territory for us and thanks to Cathy, we were relaxed the entire time knowing our next step was perfectly planned for us. Never underestimate the power of an amazing travel agent like Cathy! From the very start, she was always a couple steps ahead to ensure our trip was perfect. Forever grateful for her :)
I would recommend this agent to my family and friends
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13 of 23 people found this review helpful

Anniversary of a Life Time

Reviewed By Ty - Detroit, MI | Traveled to Worldwide
Cathy has made traveling easy. Her recommendations and planning is always superb. Cathy planning is detailed from start to finish. She is clearly an experienced traveler with a vast knowledge of travel locations, options, optimal dates, and programs. She had never let us down. It’s alway the best! Our most recent vacation was a Mediterranean Cruise. It was the best recommendation, anniversary and vacation ever.
I would recommend this agent to my family and friends
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11 of 21 people found this review helpful

A truly memorable vacation!

Reviewed By Desi - Santa Ana, CA | Traveled to St. Barthelemy Island ~ St. Barthelemy ~ Caribbean
She is a true professional who will go the distance to make your travel experience as pleasant as possible.
I would recommend this agent to my family and friends
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1 of 2 people found this review helpful

treats you like family

Reviewed By Ry & Bri - Atlanta, Ga | Traveled to Las Vegas ~ Nevada ~ USA
My girlfriend and I reached out to Ms. Brooks-Oliver trying to plan a last minute vacation, her assistance was much needed. We were able to get comfortable flight and hotel accommodations that suited our standards for a really great price . As a diligent agent, she followed up with us to make sure our stay was as intended. I expressed to her  that we were expecting and to our surprise we were greeted with a congratulatory gift and balloons. Ms. Brooks-Oliver goes above and beyond expectations to ensure your get-away is wonderful. Without request, she provided suggestions for day to day sightseeing/excursions. I highly recommend booking your next vacation with this agency and Ms. Brooks-Oliver as your agent; she'll treat you like family and make sure you trip is memorable. Thank you again!
I would recommend this agent to my family and friends
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10 of 22 people found this review helpful

BEST TRAVEL PROFESSIONAL ALL TIME

Reviewed By Chas - Newport Beach, CA | Traveled to St. Barthelemy ~ Caribbean
I have worked with numerous travel professionals over the years and Cathy is UNMATCHED! I actually first worked with her at another company (she stepped in to help a less experienced agent for an issue I was having). After my initial experience, I requested to have her as my personal concierge. She left that company and fortunately I found her again!! Cathy is accessible, knowledgable, amicable, and responsible!! Her experience is also fantastic in helping me decide on travel destinations and itineraries. She is truly the BEST! I don't want to say too many good things though cause I don't want her to get too busy for me!!!
I would recommend this agent to my family and friends
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